The incumbent will be responsible for providing first level support and service requests related Desktop Hardware and Applications across the Group.

The responsibilities also include:

• Administration of network user accounts and mailboxes
• Providing technical support to a wide range of users
• Registration and resolution of incidents assigned for all technical fault analysis and troubleshooting
• Backup media management services related to daily data backups
• Supporting desktop applications
• Coordination with vendor on quotes for all new service requests
• Maintaining inventory.
• Maintain and administer Citrix client technologies
• Maintain and administer Windows desktop operating system technologies (Office 2003/2007, Windows 7, XP, Vista)

Qualification:

• Bachelor degree in computer science or engineering or equivalent
• Preferably 3 years of experience as helpdesk support engineer
• Good knowledge of Microsoft Desktop & server applications and network support
• Good understanding of thin client technology, service desk support functions and technologies
• Sound knowledge on Cabling topologies, networking, windows server (2000 & 2003) administration techniques.
• MCSE & CCNA/ ITIL foundation is a plus
• Arabic speakers are preferred

This position reports to the Support Supervisor.